| Problem Solved!
This page features a variety of screen images to let you
get a look at the program before you download it.
Click on a thumbnail image to see "the big
picture".
Below are some of the screen images from Problem Solved!
2.0
The screen below is the windows based app
used for viewing/editing support requests.
The screen you will use most often looks like a spread
sheet. At the top of this screen is a drop down list
of queries you create, change, and delete whenever you take
a notion. Clicking on a column heading lets you
quickly sort on any column. Click it again to sort in
the opposite direction. Right click on a cell in the
spread sheet and you will be able to custom the look and
feel of this screen in a lot of ways ...
Such as the colors of the columns and the font used to
display your data.
A Query Wizard will let you easily create queries so you
can see just the data you want. Click, click, click -
answers!
Sometimes you don't even need to create a reusable query,
you just want to create a quick filter of your data.
That is easily done, too.
If a picture is worth a thousand words, how many is a
quick bar graph worth?
 How
many problems do you handle each month?
 What
type of problems? A quick bar graph may be all you need, but
if you need to bring your data into your spread sheet
program, or want to post it on your company web site, PS can
do that, too!
 Just
choose Graph, Printer, CSV or HTML file. It really is
easy to do!
OK, you have waited long enough, what about the web
interface? right? Well, it is nothing fancy, but hey,
the program is just $149. Your user will see something
like the screen below.
Version 2.0 will let you View/Edit Problems with just a
browser connection to the database. Sample screens
from version 2.0 are below:
What do you need to present this to your user? Two
things: Problem Solved! and a static IP
address. That's all it takes. When your users
clicks the button to submit his/her request, your problems
database is populated with: The user name, email
address, problem or request, the date and time submitted,
and the status of NEW. If you happen to have your
problem browsing screen open, you will see a new problem,
highlighted in RED show up on
your screen. You spin around in your chair, and click
assign a technician, another click, give it a due date,
another click and change the status from NEW to ASSIGNED.
Click OK and that line is no longer RED,
you go back to your coffee.
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