Update the Users File
This screen is used to add a new user record, or to change an existing record. A unique UID field will be incremented by 1 each time you add a new user record. The FullName field is used in many placed in the program to let you select the user from a drop down list. Web Login and Web Password fields are important if you will be using the AAHD Pro Edition web interface to allow users to submit requests for support via browser and view their requests. A Security Level field defaults to 1 for a new user, and this is also used by the web page interface. If a user tries to access a web page that has a higher security level that defined here will be returned to the Login screen so they can login as user with the appropriate security level.
The Department and Location fields can be quickly selected from the drop down list boxes. If you have not already set up the Lookup table for Department and Location, you can type a new value in the list box and it will be added to the lookup table. The phone number field may be just an extension if you are using AAHD Pro Edition to support only local users. The email address is important if you will be using the SMTP Email features when updating a request. That feature allows you to have an email to sent to the user which will have their request as the subject of the email and your action taken or planned as the body of the request. The email will be sent to the email address in this field.
In addition to the phone number field, I have provided additional fields which you may want to use - or not. These are for the user's Fax number, Cell phone, and pager numbers.
If providing internal IT support for users, forgotten login names and passwords can be a common source of support requests. I have provided 3 sets of fields or recording a server name, login name and password for each user. Many will find this useful. If you do not, simply leave those fields blank.
I have also provided optional fields for windows domain and workgroup as well as for recording the network software and client version the user may have installed. You may also record the manufacturer of the printer the user may connect to as well as a printer name (you may prefer to record this on the Peripherals tab for the selected user, especially if the user has more than one printer available to them.
Finally a Notes field is provided to let you record any additional information you may want to record about the user.
Clicking the OK button would save any changes and close the form. However, with the release of version 2.5 I have added notebook style tabs to show the Requests, Peripherals and Computers related to each user. So, if you want to add a user record, but keep the form open so you can then click on the tab to record a request, for example, a button with a disk icon is provided. Clicking this button will save the changes to the record, but keep the screen open so you can then click on one of the related tabs to update "child" records.
There is an advantage to updating Requests, Computers, or Peripherals from the User Record form instead of the browse screen for either of these. When you click the Insert button to add a new record, the currently selected user's information will be pre-filled with the new record. This will save the extra step of selecting a user from a drop down list. It may also be handy to see a list of all a user's requests at a glance when adding a new request. You may also quickly check to see the user's computer configuration if a request is hardware related.