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This is version 2.59 of AccessAble Help Desk Pro Edition. There are quite a few changes with this release, but the most important may be the improved Import options. The next upgrade will include structural changes to the database format. I will be adding a number of fields to several tables. In order to make the transition easier on my existing customers the new import options no longer limit you to .csv files but include many data sources including Access .mdb files. Other changes in this version may be more cosmetic, or minor fixes. However, I hope it will still be a welcome upgrade to our existing customers. A free upgrade to those who already have a site license for AccessAble Help Desk Pro Edition, version upgrades are always optional. If you have been using an earlier version, are happy with it and don't want to upgrade right now, I totally understand.







In version 3.0 I plan on making some structural changes to the database. For example, I will be adding fields to the main files to allow for "linking" a document to a record. This would mean if you had a file in .doc, .pdf or other file format that related to a record in the database you would have a hyperlink that would launch the related file with the appropriate application for that file extension. I have other changes in mind for the next release but that is months away at the earliest today.