Browse the Requests File
This is the screen you will use most often. It shows support requests in rows and columns like a spreadsheet.
At the top of the screen is drop down list box. This allows you to select a previously created query (in this example I am using a Query to limit records displayed to a specific user), or you can select All Records to remove a Query filter, or you can select Custom Query to create a new Query from scratch. Buttons next to the drop down list let you change or delete the selected Query.
The columns displayed begin with an automatically generated number for each request. New in this version is a button to export all records to an Excel spreadsheet. This may be faster and in some ways better than the spreadsheet wizard. Also, a Style Manager has been added. This button will allow you to set fonts and colors for rows matching conditions specified by you. You can apply formatting to any or all columns using the new Style Manager.
The ID field is followed by the Request Date and Time, the Requestor, Type and Category of Request and so on.
The Print button will preview a full page report of the selected request. The New button will open an update form for you to add a new record, while the Edit button will display the selected record. The Delete button will remove the selected record from the database.
The Refresh button will check the database to see if records have been added or changed by another user on the network using the Windows application, or by someone using the web interface.
The Close button will close the browse screen.
As you navigate through the records in the browse screen, the Request and the Action fields are displayed in large boxes so you can "preview" the record without opening the request form.
A Search String let's you search for a word, phrase or part of a work. When you click the Search button the browse screen will be filtered to show only records with that "string" somewhere in the database. Click the Reset button and the filter will be removed to show all records. This will not work on date or time fields, only text fields.