I just downloaded Problem Solved 4.6 and have been testing it out.

I'd like to know if the software has certain features that we're looking for and maybe I overlooked and are present in the software.

1) Is there any way to add entries into the knowledge base from problems that users submit? Or are all entries into the knowledge base entered in by hand?

2) From the problems that are submitted, is there any way to escalate an issue? For example, say we have an outstanding issue that we are waiting for a vendor to respond to. Is there a setting to have the system notify you that the problem is outstanding? Or do you just have to do a query on all outstanding issues pending resolution?

3) Is there a way to set how critical a problem is?

Thanks for your help.