Proactive Customer Support

Proactive Customer Support 2006

Proactive Customer Support 2006 was uploaded on September 30, 2006. This new release is file compatible with version 2.0 and, although optional, it is a free version upgrade to registered (licensed) users of version 2.0. The web page interface for this version is provided in the newer ASP .NET format, aspx pages instead of Classic ASP pages. The web pages are provided with several styles to allow you to display the web pages with a different look and feel. I will initially leave the site license price as $299 which covers both the windows application and the web interface for as many users as you like. However, the price will be going up to $399 later this year. The new version includes a newer set of Crystal Report runtime files, and the graphical reports have been redesigned. For example, when your chart would be overcrowded with too many data points, I have now grouped many into an "Others" category. This should improve the overall look of many of the charts.

You can download Proactive Customer Support 2006 now, the file is about 18 megs. I will soon be replacing download links for the older version with the newer setup file.

You can try the new web interface in your browser at the urls below. To access the staff menu links, you can login with the login name of admin and password of admin.

As with some of my other web page interface, the PCS 2006 Web Pages can also be viewed using one of several included styles. The links below are all to the same page, but a style has been added to the URL to change the look and feel of the web pages.

Fresh Style Gourd Style Basic Style and the default, Foggy Style.

Proactive Customer Support 2006 Screen 1

Proactive Customer Support 2006 Screen 2

Proactive Customer Support 2006 Screen 3

Proactive Customer Support

February 20, 2006 - I have started work on a Client Server Edition of Proactive Customer Support.

Still finding missing links since recent web host changes. You can now try the web interface for Proactive Customer Support 2.0. The web pages for the Client Server Edition will look similar to this. Use the login name of admin and password of admin to try the web pages online.

November 1, 2005 - Price back to $299 for both Windows and Web app Site License.

May 14, 2004 - Newer set of web pages available for registered users or Proactive Customer Support. I have an updated set of web pages, which include some corrections to pages included with the trial download as well as some additional pages and changes requested by other users. If you have already registered (bought your site license) email me for a copy of the new pages. Also, if you are using the web pages with an ISP but having some problems getting things working email me and I will be glad to try and help you. Most common problem is getting the database connection in the common.asp file setup correctly.

NOTE: The site license price for Proactive Customer Support 2.0 will be increased sometime in May 2004.

In order to let you see the windows part of the application without downloading the trial version, I am now going to add some tutorial type Flash movies. They may also be helpful in learning the program (although I think most users will find PCS is easy to learn and use).

Download the just released version 2.0 now.

5 of 5 from PC World Download!

(What's next? I am planning on updating the web page interface and will likely post a working demo of the new format pages, however, the new style pages will, at least initially, only be provided to registered users, at no extra charge of course. I am also considering a client server edition similar to what I developed for the AccessAble Help Desk program. At this stage I have not decided if the backend will be MS SQL or MY Sql - feedback would be appreciated.)

I have not changed the web interface since version 1.5 but there are a number of changes to the windows application. This version still included the use of Styles to let you change the look and feel of the windows application, but adds a number of other changes. A wide selection of reports make it easy to analyze and report on your customer service activities. Because the data file is a standard Microsoft Access .mdb file you can use your own third party reporting tools easily by selecting the ODBC DSN ProactiveData. In addition, a spreadsheet wizard let's you create reusable spreadsheet layouts for exporting to Microsoft's Excel.

However, because so many built in reports and charts are included you may not need to use any other reporting software to analyze your data.

Click the thumbnail below to see a larger view of the new front end. Because there are so many options available from the pull down menu, I have added a "tear off" floating tool bar menu. You can choose up to 20 items from the drop down menu to add to the floating menu.

Another change in version 2.0 is the addition of a screen where you can "browse" customers and their related requests.

But perhaps the most important change in version 2 is a new lower price. I have reduced the price for a site license - both the windows and web interface included to just $275. Less than three hundred bucks regardless of the number of support staff using the Windows interface or the number of customers requesting support via the web interface! This may not be a permanent reduction, but I wanted to add a little incentive for you to try out the new version As with all my programs, you can download a fully functional 30 day trial version. Don't spend a penny until you are sure the program meets your needs.

In addition to an easy to use windows based interface, the web interface includes the ability for users or customer to create their own "accounts". Then, on subsequent visits they can track the status of their requests via browser.