When I started writing help desk software it was naturally geared
towards IT Support Staff. I have been a Local Area Network
Administrator for many years and first developed software for my own
use. However, I soon learned that many organizations were using
my IT Help Desk Software for more generic customer support. I
remember one customer in particular who wrote me that they liked the
software, the price was right, and they just didn't use what they
didn't need.
Gradually I added software that did not include the stuff they didn't
need. QUAD Help Desk © (QUick And Dirty Help Desk) has proved very
popular because it deals only with callers and calls from
customers. The integrated HTTP Server is also very easy to setup
and use so many customers use that program. However, Proactive
Customer Support © is popular with those who needed a more robust web
page interface that they could set up with an ISP.
While now I have a variety of software for generic customer support
they all have one or two things in common: 1) the price is still right
and 2) they are easy to learn and use.