| |
|
Email the Developer (Dad) |
|
|
|
|
|
|
|
I work for a School District in New Hampshire and we purchased the Accessable Help Desk Pro software about a year ago. This software has proven to be invaluable to the development of our department! The technical support and customer service that Dennis provides far exceeds my expectations! When you send a request for help, he answers you in a timely manner. His emails are clear and easy to understand. I would recommended this software to anyone who is looking for a product that is affordable and simple to use and implement . Thank you so much for all of your time and hard work!
-Barbra Spicer
Sutton, New Hampshire - Network Administrator |
|
|
Thanks again so much Dennis.... your support is unrivaled. The money I spent on your product has been one of the best investments for our IT department - both for quality and support -and you can quote me on that.
-Mark Hamilton
Warwick Academy, Bermuda |
|
|
The Leeds office of DLA Piper Rudnick Gray Cary (UK) LLP have now been using Quad Pro 2.0 Helpdesk in our facilities department for 3 months. During that time it is has already proved a valuable tool in organising the team, prioritising workloads and monitoring performance throughout the department's operations. The reports produced directly from Quad have been used by HR, Health and Safety and included in the monthly reports to higher management.
The helpdesk itself is clear, easy to use and easy to adapt to the needs of our department and provides us with a straightforward method of tracing accountability and setting / assessing service level agreements.
-PAUL HOUGHTON
Facilities Team Leader, DLA PIPER RUDNICK GRAY CARY UK LLP |
|
|
|
|
AccessAble Help Desk is one of the best help desk tracking packages that my company has used (and at a great price, too). It's ease of use and broad range of features make AccessAble Help Desk the best we have used to date. I have already recommended it to many associates and they love it as well.
-Christopher Darrow
Phaeton Communications |
|
|
We here in the IT Dept at Vanguard University are very pleased with Problem Solved! The software has lived up to its name by allowing our techs to be able to access their tasks remotely, a problem we've had for some time. Problem Solved is simple to setup and even simpler to use. Add to that our appreciation for the excellent customer support we've received. We used to have so much trouble managing our tasks---not anymore---Problem Solved!
-Jay Knobel, IT Director/CISO
Vanguard University of Southern California |
|
|
Several years ago we purchased Church Office Professional and had come to rely on it's stability, efficiency and accuracy. Recently we upgraded our computer and software. We soon discovered the Access 97 database would not open in Access 2003. This was very disappointing, so we promptly contacted Dennis Baggott. We were surprised and impressed with the promptness of his replies! We communicated back and forth via email for approximately 1 week and with Dennis' help, guidance, assistance and caring are now back to being fully functional.
We are extremely pleased with the product and greatly impressed with the technical support we have received.
First Baptist Church of Castroville
-Janette Nichols
Castroville, Texas |
|
|
Thank you so much! I really like this program. I am the Site Administrator (System's Analyst) for the Aging office in Northumberland County. We have a small office - about 40 people. I can't believe how hard it was, until now, to keep track of everything. You've made my job so much easier!
-Margo Muchinsky, Systems Analyst
Northumberland County Area Agency on Aging |
|
|
Add testimonial
|
|
|
|
| |
|
We Appreciate All of Our Customers - Here are a Few |
|
|
Some of our Customers. Thanks for choosing our Software!
Americare Certified Special Services
Atlantic Health Sciences Corporation
Council for Native Hawaiian Advancement
Dura Automotive Systems Inc
Grandville Printing Company
Heartland Payroll Company, LLC
Kearsarge Regional School District
LaPorte County Government
Mine Warfare Training Center
Musculoskeletal Institute of LA
Newgate Technology Limited
Northumberland County Area Agency on Aging
Print-Rite Management Company Limited
Ottawa County Commissioners
Packaging Products Corporation
Shriners Hospital - Honolulu
Sociaal Fonds Bouwnijverheid
Strathclyde Police Federation
University of Minnesota SPA
University of Pittsburgh at Bradford
VEI Information Technology
WallaWalla Community College
Greater SA Chamber of Commerce
|
|
| |
|
QUAD Help Desk - Earlier Versions Available |
|
|
|
|
|
|
DennisBaggottAndSons.com Site Updated - Tuesday, April 08, 2008
There is still some work to be done, but I have relocated our dennisbaggottandsons.com web site and hope the interface is an improvement over earlier versions of that site. This site, as well as our lnsoftware.com sites seem to load faster. However, we hope the new site will become one of your favorites. Click the Read More link to visit that site.
read more...
|
New Web Page for AccessAble Help Desk Pro 2007 - Friday, February 22, 2008
I am about to begin distributing a new style of web pags to licensed users of AccessAble Help Desk Pro Edition 2007. In addition to a new menu style, and charts, these pages add a new feature for those who use the web interface to add requests on behalf of users. Now, when adding a request, once you enter the Requestor name and press the TAB key to leave the field, other data will be looked up and filled in and you are at the Request Type field ready to continue adding the request data. The Read More link will take you to the menu for the new pages. You can use a login of Admin and password of Admin to login to the Staff Menu.
read more...
|
Happy New Year! - Monday, December 31, 2007
Happy New Year! Looking back, 2007 was a pretty good year, but I have hopes that 2008 will be even better. I did not accomplish all that I wanted to as far as my software is concerned, but I do feel I provided a number of good updates and continued to offer good software at fair prices. Although I will be raising prices on some of our most popular programs starting tomorrow, I have good news. During January 2008 when you buy a license for either the AccessAble Help Desk Pro Edition or the Client Server Edition you will get the other free. After you receive a registration key from BMT Micro, you will then receive a registration key from me for the other program. I will also be sending a complimentary CD with each Edition via postal mail. QUAD Help Desk 2008 has been delayed and will be released in January 2008 rather than December 2007 as hoped. So, I will extend my offer and provide a free license to QUAD Help Desk 2008 to all who purchase a license to either QUAD Help Desk Standard or Pro Edition up until the end of January. Check back as I hope to provide more info on our newest help desk program soon. HAPPY NEW YEAR!
|
Price Increases in 2008 - but Version Upgrades to remain Free! - Monday, December 17, 2007
I have finally decided that in 2008 I will continue to offer free version upgrades to licensed users, and I will continue to sell only site licenses - no per user charges. However, the majority of our programs will cost more next year. For example, AccessAble Help Desk Pro Edtion will be priced at $549 beginning in January. Many of our other programs will also cost more for a site license in 2008. Version upgrades will continue to be free, though optional, for licensed users of our software. You will also notice many of our programs will look quite different, beginning with the next release of QUAD Help Desk 2008 - later this month. If you are currently evaluating any of our programs I wanted you to be aware of the changes planned for next year. If you have questions or concerns, please don't hesitate to email me at dbandsons@aol.com and I will try to get back to you promptly. Also, I will be sending out a new newsletter soon. Have you subscribed?
|
QUAD HD 2008 - 1st Movie - Tuesday, November 27, 2007
Although I am still making many changes and additions to the next version of QUAD Help Desk, you can view a movie to give you an idea of what the next version will look like. Note: the demo is not running on Microsoft Vista - it is in fact Windows XP. This movie shows some of the charting features that will be included in QUAD HD 2008. Click the read more link to view the first movie in your browser.
read more...
|
Ryans Simple Customer Support 2007 - Download Available - Thursday, August 23, 2007
I will soon be adding a web page about our newest - and possibly
easiest to use - web enabled customer support program. Ryan's
Simple Customer Support Program, verison 2007, is available for
download - click the Read More link to download it. "WebMaster!? We don't need no steenking WebMaster!"
. RSCS 2007 comes with it's own min http server so within minutes
customers on your Local Area Network can be submitting web requests for
support using the Login (Caller Name) and password you send them.
The main windows application will let you update their requests and
when they log back in they will be amazed at how fast and effiicient you
are. "Database Administrator!?? We don't need no steenking DBA!."
No complicated folder permissions, or (DSN) Data Source Name
configuration to set up. Really, this may be the easiest way to
allow users/customers on your LAN the ability to submit web
requests. Watch for more information in the next few days on this
program. - but download the fully functional 30 day trial version
now. Download is only about 5 megs and you can be operational in
30 minutes - or less.
(DBAs, and WebMasters, I was just kidding. Really.)
read more...
|
Mind Your Own Listings 2007 - Now Available - Monday, July 23, 2007
Mind Your Own Listings version 2007 is now available. This version is an almost complete rewrite of the current version and includes a new front end, backend and additional features. The price of a site license is $249. Like all my programs, there are no additional per user charges, no maintenances charges, and technical support - while limited to email - is free.
read more...
|
Staff Menu for AAHD Pro 2007 Available On-line - adminmenu.asp - Thursday, February 15, 2007
You may now also try the staff interface on
line. When prompted use a login name of admin and password of admin.
Links below will let you try the web pages in one of several flavors.
Vanilla
Admin Menu
Cherry Admin
Menu Lime
Admin Menu
Grape Admin
Menu
Orange Admin
Menu
|
AccessAble Help Desk Pro Edition 2007 Officially Released - Sunday, January 21, 2007
More information will be posted soon, but you can now download the
official release of AccessAble Help Desk Pro Edition 2007. The read
more link to this announcement will take you to the download for the
.zip file which contains both the windows and web application. I
recommend you unzip this file and run the individual setup files from
the extracted files.
read more...
|
Try the Web Interface for AAHD Pro 2007 - Friday, January 19, 2007
I am finalizing the web interface for AccessAble Help Desk Pro Edition 2007
now, but you can try out the end user menu I have provided and get an idea of
the look of the web pages. You may want to go through the process of
creating a user account - if you use your real email address you should then
receive your web login and web password in a reminder email. You can then
Submit a Request and View your requests. Those pages are password
protected so you will need the account information you used in creating your
account. If you submit a request, you should also receive a confirmation.
The full setup for AAHD Pro Edition 2007 will be available for download soon.
These links below will take you to the user menu to let you see some of the
styles or flavors I will be providing to registered users.
Vanilla User Menu
Cherry User Menu
Lime User Menu
Grape User Menu
Orange User Menu
|
AAHD Pro Edition 2007 - Default Values Added - Wednesday, December 13, 2006
Another change or two in the next release. In earlier versions
the Default value when adding a new request record was "New" and the
default value for Completed Requests was "Complete". In the next
version you will be able to change these default values, as well as the
"priority" field for new requests. The Due Date and Due Times
have previously been left blank for you to complete with each request -
or not. In version 2007 you will be able to set a default number
of days to add to the current date and default number of minutes to add
to the current time so that the Due Date and Time Fields will be
calculated automatically as you add records. Watch this web site
for more information on the next version of AccessAble Help Desk Pro
Edition.
|
AAHD Pro Edition 2007 - Preview - Tuesday, December 12, 2006
I am making available a .pdf format file with more information on the
next version with a couple of screen shots. If interested, click
the read more link to download this file.
read more...
|
Updated Shut Up and Reboot! 2006 - with Web Server - Saturday, November 25, 2006
I have just posted an updated version of Shut Up and Reboot! 2006 which
includes a new optional web server. This release includes a fix
to importing of user email and mailing addresses as well as a few other
minor changes to the windows app. I am also using a new installer
and if all goes well I may begin including live update capabilities in
my software. This would mean registered users would not need to
wait on a newsletter or check the web site (or email me) to find out
about new releases. Unlike more sophisticated web applications,
such as in the AccessAble Help Desk programs, the new web server is
easy to install and use. Check it out. The download is now larger
as the .zip file includes setups for both the windows app and web
interface and manuals in PDF format.
read more...
|
Been There, Done That! - New Web Server - Wednesday, November 01, 2006
I have just uploaded a fully functional trial version of the new Been There, Done That! 2006 Web Server. If you are already using our popular Been There, Done That! 2006 windows application you can now easily add browser functionality.
read more...
|
QUAD Help Desk Client Server - Web Pages - - Wednesday, November 01, 2006
I have posted a set of web pages for QUAD Help Desk Client Server
Edition. You may try the web pages on-line. You can submit
a a test request at http://www.dbandsons.com/qhdcs/request.asp - please
use a real email address. You can also test the other pages with
the login name of admin and password of admin or login name of staff
and password of staff at http://www.dbandsons.com/qhdcs/menu.asp
This web interface supplements the windows based QUAD Help Desk Client
Server Edition 2006 program. You can download the web pages in
.asp format at http://www.dbandsons.com/setupqcsweb.exe
read more...
|
Problem Solved! 2006 now Available - Sunday, October 15, 2006
I have just released Problem Solved! 2006 and hope it will continue to
be selected by many organizations to support their IT Help Desk
needs. Ideal for the smaller organizations that want an
affordable, multi-user help desk solution that won't bust their
budget. The mini http server makes it possible for end users to
submit support requests via browser - and since there are no file
permissions to set up, web enabling the help desk can be a real "no
brainer" with Problem Solved!. If you need more powerful web
features, check out AccessAble Help Desk Pro Edition. If your
needs are basic, your problems may be solved with Problem Solved! 2006.
read more...
|
Proactive Customer Support 2006 - Download Available - Saturday, September 30, 2006 - Saturday, September 30, 2006
I have just completed and uploaded Proactive Customer Support 2006. This is a new release of one of our generic customer support programs and consists of a comprehensive, yet easy to use windows application and a robust web interface. This is the first time I have provided a web interface in ASP.NET as opposed to classic ASP pages. You can try the web pages on line at http://www.dbandsons.com/pcsweb/pcsweb/menu.aspx -
use the login name of admin and password of admin to try the staff pages, but you may first want to create your own account and try the end user/customer view point and you can download a fully functional trial version at http://www.dbandsons.com/pcs2006.zip . I will be providing more information on this new version soon.
read more...
|
Lesson Planner Plus 2006 - Single User License Added
Although I believe the school license price for the new Lesson Planner
Plus 2006 was very reasonable, I had forgotten about home schoolers
until I received an email from Vicki in Austrialia this weekend.
This email reminded me that LPP has been popular with home schoolers
and so the school license was really not a good deal for them. So
I have now added a $29 single teacher license for Lesson Planner Plus
2006.
Lesson Planner Plus 2006 - Single Teacher License - $29
|
QUAD Help Desk Client Server Edition 2006 - Ready for Download - Wednesday, July 26, 2006
I will be adding more information on our newest generic customer
support program, QUAD Help Desk Client Server Edition 2006, soon. I
will be adding a link to sample web pages which will be provided to
licensed users as a free thank you for purchasing a site license.
However, you can download a fully functional 30 day trial version today.
read more...
|
QUAD Help Desk Client Server - Due by July 2006 - Monday, June 19, 2006
While AccessAble Help Desk Pro Edition and Client Server Editions have
been my most popular programs for IT Help Desks (followed lately by
Been There, Done That! and Shut Up and Reboot), QUAD Help Desk has
proven more popular than Proactive Customer Support for Generic
Customer Support. Currently QUAD Help Desk is available in the
"standard" edition and a Pro Edition which features User Logins and
Procedure Security. Now, however, I am hard at work on a Client
Server Edition of QUAD Help Desk which will utilize Microsoft's SQL
Server on the backend. The program will be very similar to QUAD
HD Pro Edition, and will use the same user logins/procedure
security. There will be changes to the interface and database structure. Not just a version upgrade - but a whole new
"Edition". I am planning on pricing
QUAD Help Desk Client Server at $479 for a site license - unlimited
users. Right now, QUAD HD CS will likely be provided only as a 32
Bit Windows application, though I may add a web interface in the
future. I do read every customer (and prospective customer) email
personally and input I receive from email as well as orders influence
my development efforts to a great degree.
read more...
|
Lesson Planner Plus 2006 - Now Available - Sunday, June 18, 2006
Lesson Planner Plus 2006 is now available. This is a major upgrade to our easy to use Lesson Planning software for teachers. The "plus" is a simple database for recording student information and contacts with parent, other teachers and administrators about the students.
read more...
|
New Reseller in the Netherlands for AAHD Pro Edition - Sunday, March 12, 2006
We have a new reseller for potential customers in the
Netherlands. I am in the process of developing a version of
AccessAble Help Desk Pro Edition 2.59 which can be translated at
runtime via modifications to a text file. At the same time, the
web page interface is also being modified to display messages in
country specific languages. AAHD Pro 259 EU will use the EU
symbol for currency instead of the US $ sign. We encourage those
in the Netherlands who may have interest in the new Dutch version of
AAHD Pro Edition to contact Ad de Haas at info@pcit.nl for more
information.
read more...
|
QUAD Help Desk Pro Edition 2006 - due in March - Sunday, February 26, 2006
I will soon be releasing QUAD Help Desk Pro Edition 2006. The
price of a site license will increase from $299 to $349 but I believe
this new version will continue to be a real value. Unlike QUAD
Help Desk 2006 - standard edition, the Pro Edition features user logins
and procedure security.
read more...
|
AccessAble Help Desk CS 259 Available - again.. - Thursday, February 02, 2006
One of the web pages in the setup posted prior to 2/2/2006 had an anomaly (bug)
- The word Normal had single quotes when they should have been double
quotes. If you downloaded prior to Feb. 2, 2006 you can manually edit
the my request.asp page. Mea Culpa! Sorry.
|
Shut Up and Reboot! 2006 Released - Monday, December 12, 2005
I have just finished a major upgrade to one of our IT Help Desk Programs. Shut Up and Reboot! 2006 is now available.
read more...
|
|
|
|